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Case studies
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Helping Skipton Building Society drive ITSM transformation and enable ITSM maturity step change

Guiding the selection of a Cloud-based, future-proofed ITSM toolset to enable efficient, customer centric IT Service Management plus business-critical operational resilience.

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Industries & Services

Supporting Pets at Home to reduce risk and enhance resiliency for their most critical services

Assisting Pets at Home in establishing IT Service Continuity and Disaster Recovery Test Plans for their most critical Services

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Industries & Services

Supporting Northumberland County Council to digitally transform how its customers interact with the Council

Developing a strategy and leading the subsequent market assessment, sourcing, architecture, and programme management for the roll-out of a new cloud contact centre.

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Industries & Services

Creating a customer-centric technology organisation in a key public service

Supporting a major government department transform its technology and digital organisation to enable better business outcomes

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Industries & Services

Yorkshire Water’s IT Demands

Facilitating change for Yorkshire Water with a new IT operating model, which provided clarity of purpose and improved ways of working

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Industries & Services

Protecting a major retailer’s digital future

Providing board-level advice to address the business’s number one corporate risk: data security

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