Insurance

Digital transformation strategies for insurers to drive engagement, efficiency, and growth.

In a sector where customers buy products for the long term or products they hope they’ll never need to use, delivering value-adding, personalised service at every touchpoint is essential to inspire loyalty.

Digital transformation holds the key. For technology leaders, the challenge is how to harness emerging technological opportunities while ensuring stable architecture and keeping costs and compliance under control.

Evolving trends like telematics, AI and personalisation create exciting new opportunities to attract, engage and retain customers. Harnessing these trends effectively means striking a careful balance between rolling out new technology propositions and ensuring a robust risk, cyber security and operational IT change roadmap.

Specialists in straightforward, powerful IT change for insurance companies.

Our insurance consultants have decades of sector experience plus cutting-edge knowledge of the latest IT change tools and technologies.

We understand the unique trends the insurance industry is grappling with. We provide the right transformation roadmap and practical guidance to help you:

Become data-led: Achieving data maturity is an unprecedented opportunity to unlock meaningful insights and achieve more for your customers and bottom line.

Enhancing the customer experience: Delivering new routes for interaction, adding value through technology, and ensuring ‘always-on’ accessibility.

Dealing with legacy: Identifying where and how to modernise platforms, architecture, and ways of working for efficiency and scale.

Our Insurance Digital, Data and Technology Transformation services will help you to:

Get the basics right: by tackling legacies, optimising enterprise architecture, streamlining your IT cost base, and ensuring regulatory compliance.

Modernise ways of working: with strategies to join up your digital ecosystem, achieve economies of scale and facilitate agile, responsive approaches to customer service and IT Service Management.

Get closer to your customers: with clever use of emerging and disruptive technologies to attract and retain customers across the user journey.

Move to data maturity: by benchmarking where you are now and mapping strategies to unlock the true potential of your data intelligence.

Keep your customers, staff, and reputation safe: by anticipating and mitigating cyber threats and intangible digital risks, even as they emerge.

Promote IT cost efficiencies: integrating lean, flexible, Cloud-based infrastructure and driving economies of scale in areas like sourcing and licensing.

Explore our IT transformation services for insurance firms here.

If you would like to speak to one of our industry experts, email contact@masonadvisory.com to discuss further. Find out more about our services.

“For insurance firms, digital transformation provides an opportunity to move the dial, understand customers better, and optimise cost efficiencies. There is a vast range of technologies out there to help technology leaders solve IT change challenges. The key is to understand how these come together to create the preferred customer outcome, without incurring unnecessary complexity and cost, and this is what we help out clients in the insurance sector with, every day.”

 Mike Kingston, Insurance Lead, Mason Advisory