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Making AI work for service support: the chatbot opportunity

Explore how AI-powered chatbots can enhance service support, improve user experience, reduce costs, and boost efficiency across IT operations.

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Industries & Services

Shadow IT – A CIO’s (and CEO's) growing challenge

This insight explores how CIOs can address the rising influence of Shadow IT and reassert control across the digital landscape.

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Industries & Services

How can cost efficiency drive business transformation and ensure value creation?

Discover how a phased, unified approach to cost optimisation and reinvestment can drive growth, modernise legacy in all its dimensions, and create sustainable business value.

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Industries & Services

How can organisations ensure the effective realisation of business value through transformation?

Explore how reinvesting savings into innovation, through a unified and phased approach that brings IT and the business together, can propel operational excellence and long-term competitive advantage.

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Industries & Services

IT Products vs IT Services – What’s the difference?

Unpacking key differences to support better IT delivery decisions

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Industries & Services

Exploring IT security alarm fatigue

Read Chris Good's latest insight on exploring security alarm fatigue, highlighting its impact on response effectiveness and offering strategies to improve system management.

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