Insights Archive - Page 3 of 8

Industries & Services

XLAs – Putting ‘feeling’ into the service experience

XLAs (Experience Level Agreements) have been a hot trend in recent years. But what are they and do they deliver any meaningful value?

Industries & Services

Scaling digital service to transform healthcare delivery

Embracing standardised DDaT solutions across multiple Integrated Care Systems (ICSs) partners unlocks the advantages of operating at scale. Join us in exploring these prospects and the strategic implementation strategies.

Industries & Services

A comprehensive guide to the 7 types of service support automation, and the 7 steps to deliver

Automation has the potential to transform the user experience and reduce your cost of operation. We explore the different types of automation, and provide recommendations on how to get started.

Industries & Services

Chatbots – can they really enhance the customer experience?

Expert advice on how to configure a Chatbot that adds value both to users and to the service organisation.

Industries & Services

Part 1 of 3 - Sustainability in supply chains: trends, impacts, and collaborative solutions

In the first of this three-part series, we explore key sustainability trends in Retail and FMCG supply chains, focusing on the need to drive resilient, eco-friendly operations to remain competitive and deliver long term value.

Industries & Services

Part 2 of 3 - Artificial Intelligence in action: revolutionising supply chain business processes

In second of this three-part series, we examine how Artificial Intelligence (AI) is truly reshaping supply chains. We explore emerging applications and learning from industry leaders who are championing this transformative technology.