Insights Archive - Page 4 of 9

Industries & Services

Chatbots – can they really enhance the customer experience?

Expert advice on how to configure a Chatbot that adds value both to users and to the service organisation.

Industries & Services

📙Navigating Digital Transformation in Building Societies

In this series of insight articles covering the digital transformation tipping point, we take a deep dive into how Building Societies need to successfully navigate between meeting customer demand, retaining their unique market proposition and designing a secure digital future

Industries & Services

📙Part 1 of 3 - Building Societies face a digital transformation tipping point – but where do the challenges really lie?

Customer-facing services are only successful with the right back-end planning and development. A pragmatic, culturally sensitive approach to managing the transformation ecosystem holds the key to success.

Industries & Services

📙Part 3 of 3 - Digital value creation in the Building Society marketplace: how do we marry technology with tradition?

How do we integrate the personal, flexible service building society customers are accustomed to with the need to ‘do digital?’. And what does digital value really mean for customers?

Industries & Services

📘Supply Chains - Technology transformation in supply chains: harnessing the power of digital to solve business-critical challenges

Explore our insight series on sustainability, AI, cybersecurity and the specific challenges across supply chain industries

Industries & Services

📘Supply Chains Part 1 of 3 - Sustainability in supply chains: trends, impacts, and collaborative solutions

In the first of this three-part series, we explore key sustainability trends in Retail and FMCG supply chains, focusing on the need to drive resilient, eco-friendly operations to remain competitive and deliver long term value.