Insights Archive - Page 5 of 7

Industries & Services

Part 1 of 3 - Building Societies face a digital transformation tipping point – but where do the challenges really lie?

Customer-facing services are only successful with the right back-end planning and development. A pragmatic, culturally sensitive approach to managing the transformation ecosystem holds the key to success.

Industries & Services

The new and improved ISO 27001 Information Security Standard; what's changed?

This updated version of ISO 27001:2022 offers welcome consolidation of existing standards, but also introduces a new controls structure that will require a thorough review of current practices to ensure your organisation is aligned.

Industries & Services

Mason Advisory thought leadership published by Global Banking and Finance Review

Exploring the opportunity to transform compliance culture to better understand risks and opportunities, drive agile, innovative thinking, and ultimately win a bigger market share.

Industries & Services

When did IT Change Management become change prevention?

We regularly work with clients to help their IT Change Management activities transition from Change prevention to a more flexible, lighter, customer focused, Change enablement practice that drives accountability, and objectively balances risk with reward. This article provides an insight into our recommended approach.

Industries & Services

SolarWinds cyber-attack - Securing your organisation

The recent Sunburst cyber-attack on software firm SolarWinds highlights only too well how security attacks are becoming more sophisticated; the growing use of third parties as a proxy for gaining access, and that (as in this case), it can take months before discovering that there has been a breach.

Industries & Services

Resolving Incidents and Service Requests via Swarming Method – does it work?

The Level 1, 2 and 3 support model has been the go-to standard for the last 20+ years, providing a structured method for resolving Incidents and fulfilling Service Requests. Is it time for a rethink?