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Insights
Industries & Services

Scaling digital service to transform healthcare delivery

Embracing standardised DDaT solutions across multiple Integrated Care Systems (ICSs) partners unlocks the advantages of operating at scale. Join us in exploring these prospects and the strategic implementation strategies.

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Industries & Services

A comprehensive guide to the 7 types of service support automation, and the 7 steps to deliver

Automation has the potential to transform the user experience and reduce your cost of operation. We explore the different types of automation, and provide recommendations on how to get started.

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Industries & Services

Chatbots – can they really enhance the customer experience?

Expert advice on how to configure a Chatbot that adds value both to users and to the service organisation.

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Industries & Services

đź“™Navigating Digital Transformation in Building Societies

In this series of insight articles covering the digital transformation tipping point, we take a deep dive into how Building Societies need to successfully navigate between meeting customer demand, retaining their unique market proposition and designing a secure digital future

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Industries & Services

📙Part 1 of 3 - Building Societies face a digital transformation tipping point – but where do the challenges really lie?

Customer-facing services are only successful with the right back-end planning and development. A pragmatic, culturally sensitive approach to managing the transformation ecosystem holds the key to success.

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Industries & Services

đź“™Part 2 of 3 - For meaningful digital transformation, Building Societies must change the supply chain dynamic.

Find out how building societies can get the best from their supply chain to support the digital evolution that their business and their customers need.

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