Insights Archive - Page 7 of 8

Industries & Services

What next for IT? Five strategic lessons for the post-Covid reality

Concluding our series of articles on the post-Covid reality, we explore five common themes that should be considered across the end user and broader IT strategy, with lessons that can be applied by IT and business leaders now to tackle challenges and embrace opportunities in the future.

Industries & Services

Navigating how to “get things done” within organisations. It’s time to simplify!

This is the first in our series of three Service Management articles - Organisations typically place the onus on their people to navigate their organisation’s various service teams to “get things done”. This can drain productivity and impact morale. Creating clear and simple engagement methods across the enterprise can significantly improve effectiveness.

Industries & Services

What’s in your shop window?

This is the third in a series of three Service Management articles - Are your customers clear on the services your team offer?

Industries & Services

What is an IT Service? The 7 categories

This is the second in a series of three Service Management articles - Understanding how to identify a genuine IT Service and the different types, is critical in being able to provide value to customers.

Industries & Services

Taking back control of Shadow IT

How bringing Shadow IT functions back into the core controls and service of the IT organisation offers benefits that extend across the whole organisation.

Industries & Services

Applying lean-agile approaches to Infrastructure Delivery Transformation

Applying a lean-agile management approach to Infrastructure enablement has become an essential part of the digital transformation strategy for organisations who are considering the adoption of a ‘Product-Centric’ delivery model.