End user services: Managing the future of post-Covid working
Read article 6 of 'The Post Covid Reality series' - Our series of articles on the post-Covid reality has, so far, tackled the issues IT will need to address in a new culture of remote working. Joined up thinking will be important to ensure that the needs of end users (and hence customers) are met. Across hardware, software, security, connectivity, and governance, the service management model also needs reinvigorating to ensure it aligns to, and drives forward, emerging priorities and working practices.
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