Read Chris Good's latest insight: IT Products vs IT Services – What’s the difference?
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Date:
April 2025
Clear distinctions between IT Products and Services help organisations align delivery approaches, streamline operations, and build more effective service catalogues.
New Insight: IT products vs IT services – What’s the difference?
This latest insight by Chris Good breaks down the often-confused concepts of IT Products and IT Services — and why understanding the difference is vital for effective digital delivery and service management.
Using a simple analogy (think: exercise bikes!), the article highlights how recognising the distinction can improve how we define, deliver, and support IT capabilities. It also explains the importance of categorising IT Services correctly when building an IT Service Catalogue.
If you’ve ever wondered whether it really matters — it does, and this is a great place to start.
Read the full insight