Read our latest Insight - Service Management tools: should I manage in-house or via a partner?
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Date:
November 2023
In research conducted by Mason Advisory in August 2023 (full report due out in November 2023), 60% of organisations surveyed managed their tool in-house (either through internal resource or contractors), 6% fully outsourced and 34% via a hybrid model.
Introducing a concise guide addressing a critical IT question: “Service Management Tools: Should I Manage In-House or via a Partner?” Gain quick insights into the pros, cons, scalability considerations, and cost factors of both approaches.
Key Highlights:
- Pros and Cons Analysis: Explore the advantages and disadvantages of in-house vs. partner-managed service management.
- Scalability and Flexibility: Learn how each approach aligns with scalability and adapts to changing business needs.
- Cost Considerations: Get a quick breakdown of financial aspects for informed decision-making.
For a deeper dive, access the full article on Mason Advisory’s website – read here.
Conclusion: Mason Advisory’s expertise simplifies the decision-making process for managing service management tools. Explore the nuances of in-house vs. partner management and make informed choices for your organisation.
Find out more about our Service Management offerings, or to speak to one of our experts email contact@masonadvisory.com to discuss further.
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